Terms of Service

1. Who can use HeyCheero

You must be at least 18 and able to enter a binding contract. HeyCheero is for individual use to track your own work. Don't use it on behalf of an employer unless you have authority to bind them.

2. What the service does

HeyCheero holds ongoing AI conversations about your work and generates summaries and review drafts on request. It is a personal productivity tool, not a system of record, HR system, legal adviser, financial adviser, career adviser, or employment decision system. We don't share your content with your employer.

3. Your account

You're responsible for keeping your credentials secure and for activity under your account. One account per person. Tell us immediately if you suspect unauthorised access.

4. Subscriptions, billing, and taxes

Paid plans are sold through Paddle.com Market Limited, our Merchant of Record. Paddle issues your invoice, processes payment, and collects any applicable VAT, GST, or sales tax.

• Free trial. New accounts may receive a free trial. When the trial ends, you must choose a paid plan and complete checkout to continue using paid features.
• Renewals. Monthly and annual subscriptions auto-renew until cancelled. We do not offer pro-rata refunds for unused portions of a billing period unless required by law.
• Recurring charges. Before you buy, checkout will show the price, billing interval, renewal terms, and any trial terms that apply. By completing checkout, you authorise Paddle to charge the payment method you provide for the recurring subscription until it is cancelled. You can cancel from your account or using the cancellation link provided in Paddle subscription emails.
• Payment failures. If a renewal payment fails, we may retry payment and pause or end paid access until the account is brought current.
• Price changes.We may change prices for future billing periods with reasonable advance notice by email; cancel before the new price takes effect if you don't accept it.

5. Cancellation, cooling-off, and termination

You can cancel any time from your account. Cancellation takes effect at the end of your current paid period — you keep access until then and won't be charged again.

Cooling-off right. If you are a UK or EU consumer, you may have a legal right to cancel within 14 days of purchase. This right may be lost or reduced once digital services start, where the law allows that and you have given the required consent or acknowledgement during checkout. To request cancellation or a refund, contact [email protected].

We can suspend or terminate accounts for breach of these Terms, for non-payment, security risk, suspected abuse, or if we stop offering the service. If we terminate a paid subscription for business or operational reasons unrelated to your breach of these Terms, we will refund the unused prepaid portion of your current billing period unless a different remedy is required by law. On termination we retain your data as stated in the Privacy Policy.

6. AI-generated content — read this carefully

HeyCheero uses large language models (accessed via OpenRouter) to generate summaries, suggestions, and performance-review drafts. These outputs:

• may contain mistakes, misremembered details, or fabricated facts;
• reflect patterns in the model's training data, not ground truth about your work;
• must be reviewed and edited by you before you rely on them for anything that matters — especially before you send a generated review to your manager, HR, a recruiter, a compensation committee, or anyone else.
• are not legal, HR, employment, career, financial, medical, or safety-critical advice.

You are solely responsible for what you do with generated content. We are not responsible for career, employment, compensation, promotion, disciplinary, reputational, or financial consequences of AI-generated text you choose to use or share.

7. Your content

You own the conversations, notes, memories, and generated documents tied to your account ("Your Content"). You grant us a limited, worldwide, non-exclusive, royalty-free licence to store, process, transmit, and transform Your Content solely to operate and improve the service for you, keep it secure, and comply with law — including sending it to third-party AI providers for inference and embedding.

You represent that Your Content does not violate anyone else's rights and that you have authority to put it into the service. Don't upload employer trade secrets, confidential client information, regulated data, HR or personnel records, special-category personal data, or personal data about colleagues unless you have permission and a lawful basis to do so.

We are not an archive or backup service. Keep your own copies of anything you need to preserve, especially review drafts, evidence of work, and documents you plan to use outside HeyCheero.

We do not use Your Content to train HeyCheero-owned models. We use reasonable efforts to route AI requests to providers that say they do not train on prompts or outputs, but provider policies, routing, and retention controls may change. We may use account, usage, and diagnostic information to maintain, secure, and improve HeyCheero as described in the Privacy Policy.

8. Third-party services we use

To provide HeyCheero we rely on:

• Paddle — payment processing and Merchant of Record.
• OpenRouter — LLM inference and embeddings.
• Resend — transactional email (sign-in, billing notices).

Your content and account data are shared with providers only as needed to operate, secure, bill, and support the service. See our Privacy Policy for details.

9. Acceptable use

You agree not to:

• use HeyCheero for anything illegal, harmful, or deceptive;
• upload content that infringes IP, contains malware, or violates another person's privacy;
• scrape, reverse-engineer, resell, or share access, or otherwise abuse our APIs, authentication, or billing.

We can suspend or terminate accounts that violate this section.

10. Intellectual property

HeyCheero and its software, design, and brand (including "HeyCheero") are owned by us. These Terms don't transfer any of that to you. You own Your Content. To the extent we have rights in AI outputs generated for your account, we assign those rights to you. You are responsible for checking whether an output is accurate, lawful, confidential, or protectable before you use it outside HeyCheero.

11. Feedback and reviews

If you send feedback, ideas, or suggestions, we may use them without restriction or payment to improve HeyCheero. Nothing in these Terms stops you from posting an honest review of the service. We may only ask you to remove content that is unlawful, abusive, misleading, or reveals private or confidential information.

12. Disclaimers

HeyCheero is provided "as is" and "as available". We don't warrant that it will be uninterrupted, error-free, secure, available at any particular time, or that AI outputs will be accurate, complete, current, or fit for any particular purpose. To the fullest extent permitted by law we disclaim all implied warranties.

13. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages — including lost profits, lost opportunities, lost promotions, or reputational harm from AI-generated content, loss of data, business interruption, or loss of goodwill.

To the fullest extent permitted by law, our total aggregate liability for any claim relating to the service is capped at the greater of the fees you paid us (through Paddle) in the 3 months before the claim or £50.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, statutory consumer rights, mandatory refund rights, or data protection obligations to the extent they cannot be limited.

14. Indemnity

You are responsible for claims, losses, and costs arising from Your Content, your misuse of HeyCheero, or your breach of these Terms, including content you upload without the rights or permission needed to share it. This section applies only to the extent permitted by law.

15. Governing law

These Terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the English courts, except that if you are a consumer resident elsewhere you may have additional rights under the mandatory laws of your country, which these Terms don't override.

You are responsible for complying with local laws where you access HeyCheero. We may restrict or stop offering the service in any country or region where we reasonably believe doing so is necessary for legal, tax, security, or operational reasons.

16. Changes

We may update these Terms. If changes are material, we'll notify you by email. Continued use after the effective date means you accept the update.

17. Contact

Questions or complaints? Email [email protected] and we aim to respond within 5 business days.